Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Please note that return shipping costs are the responsibility of the customer. Customers must cover the cost of returning the item unless the product arrives damaged, defective, or incorrect.

If the item arrives damaged or broken, customers may choose between a full refund or a free replacement.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at neonrideco@hotmail.com. Please note that returns must be sent to the following address: [add return address].

If your return request is accepted, we will send you instructions on how and where to send your package. Please note that return shipping costs will be paid by the customer, unless the item arrived damaged, defective, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at neonrideco@hotmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

If the item arrives damaged or broken, we will offer you the option of a full refund or a replacement product at no additional cost.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have and place a new order for the desired item once the return is approved.

Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with EU consumer law.

Items must be unused, with tags, and in their original packaging, and you must provide the receipt or proof of purchase.

Please note that return shipping costs will be the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

Refunds

We will notify you once we have received and inspected your return, and inform you whether the refund has been approved.

If the refund is approved, it will be automatically issued to your original payment method within 10 business days.

Please note that return shipping costs are the responsibility of the customer, unless the product arrived damaged, defective, or incorrect.

If your product arrived damaged or broken, you may choose between:

  • a full refund, or

  • a free replacement sent at no additional cost.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 30 business days have passed since your return was approved, please contact us at neonrideco@hotmail.com.